Order Customisation

Order Customization

At Jashmanara, we craft garments to fit you perfectly. Many styles can be tailored to your exact measurements or refined with design adjustments. If a product is eligible, you’ll see a “Customize This” option on the product page.

What can be customized

  • Sizing: made-to-measure based on your body measurements

  • Length & proportions: sleeve, hem, shoulder, waist, hip adjustments

  • Design refinements: neckline, sleeve style, modesty preferences, closures

  • Embellishment preferences: lighter/heavier embroidery placement (where feasible)

  • Fabric & lining choices: subject to availability

Note: Final aesthetics may vary slightly by fabric, handwork, and screen color variance (±5–10%).

How it works

  1. Request
    Click “Customize This” on the product page or contact us with the product link and your requirements.

  2. Consult & Quote
    Our stylist confirms feasibility, shares a price estimate (customization fee) and timeline.

  3. Measurements
    Share your measurements via our form/WhatsApp, or book a virtual assistance call. We’ll guide you step-by-step.

  4. Advance & Production
    Custom orders follow our Partial COD policy: pay 10% advance (non-refundable for customs) and the balance as per chosen payment method. Production begins after advance confirmation.

  5. Fittings (optional)
    For complex couture, we may recommend a trial fitting (muslin or partial). If additional courier runs are required for fittings, those shipping costs are chargeable at actuals.

  6. Quality check & Dispatch
    Your garment undergoes final QC and is shipped.

Timelines

  • Non-embellished customs: typically 5–9 working days

  • Embroidered/embellished customs: typically 7–12 working days
    Timelines may vary by season, complexity, and fabric availability. You’ll receive a dispatch update with tracking once shipped.

Fees & Shipping

  • Customization fee: shared upfront during the quote; varies by scope.

  • Shipping: Standard orders ship free across India. For custom orders, any extra courier for fittings/iterations (if required) is chargeable at actuals.

  • International shipping: shared separately when enabled.

Returns, Exchanges & Cancellations

  • Custom-made orders are final sale and not returnable or refundable.

  • Size or design changes after production begins may not be possible.

  • Manufacturing defects must be reported within 24 hours of delivery with an uncut parcel-opening video; we will assess and resolve promptly.

  • Cancellations on custom orders follow our general policy but note the 10% advance is non-refundable once production starts.

Measurement guidance

We’ll share a simple guide with visuals after you request customization. For best results:

  • Measure over well-fitting inner garments

  • Keep the tape snug, not tight

  • Share your usual brand size for reference (optional)

Talk to a stylist

Need help choosing fabric, embellishment density, or silhouette for your occasion?

We typically respond within 24–48 hours.